Support
Use the form below to contact the development team with questions, issues, or support requests related to this app.
How to reach us
Thanks for playing TimeLoop. If you need help with gameplay, purchases, cloud save, or account-related issues, you can reach us here.
You can also email us directly at support@scryptfyre.com.
We typically respond within 1 to 3 business days.
Data deletion requests
If you would like your data deleted, choose the deletion request option in the form and include any details that will help us identify your account.
Frequently asked questions
Will I lose my progress if I uninstall the game?
If your progress is only stored locally on your device, uninstalling the game may remove that data. Linking your account through Apple or Google is the best way to protect progress when cloud-save functionality is available.
How do I restore a purchase or premium entitlement?
Open TimeLoop, go to the appropriate settings or store area, and use the restore option if available. Restores depend on the same Apple App Store or Google Play account used for the original purchase.
Why did my save or rewards look different on another device?
If multiple devices have different local progress, TimeLoop may use a cloud-save or conflict-resolution flow to determine which save should continue. Linking the correct account helps preserve continuity across devices.
How do data deletion requests work?
If you are using a linked account, you can submit a deletion request through the support form on this page. Include any details that help us identify the correct account so we can review the request more quickly.